IEX_SEND_DUNNING: Minimum Dunning Amounts Are Not Respected for Staged Dunning
Last updated on AUGUST 03, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
IEX_SEND_DUNNING: The minimum Dunning amounts are not respected for Staged Dunning.
On the Dunning Plan, BILL TO level (Staged Dunning):
The Customer site has one (1) overdue invoice for 0.5 CHF.
The Minimum Dunning Amount is set to 5 CHF on Account, as well as Site level in the customer form.
A Dunning Letter is created for this site.
The Profile Option: "IEX: Minimum Dunning Amount Profile Check" is set to BILL TO
The issue occurs regardless of the setting of profile option "IEX: Check Dunning Amount at Function Currency"
Strangely, when the template is changed to "AR Soft Dunning Letter," as per the <Note 1260964.1> "Dunning Letter Is Generated Regardless Of Minimum Profile Amount For Dunning", the letter is still getting created, but no invoice is listed on it.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms