IEX_SEND_DUNNING: Minimum Dunning Amounts Are Not Respected for Staged Dunning (Doc ID 1917737.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

IEX_SEND_DUNNING: The minimum Dunning amounts are not respected for Staged Dunning.

For Example:
On the Dunning Plan, BILL TO level (Staged Dunning):

The Customer site has one (1) overdue invoice for 0.5 CHF.
The Minimum Dunning Amount is set to 5 CHF on Account, as well as Site level in the customer form.
A Dunning Letter is created for this site.

The Profile Option: "IEX: Minimum Dunning Amount Profile Check" is set to BILL TO

The issue occurs regardless of the setting of profile option "IEX: Check Dunning Amount at Function Currency"

Strangely, when the template is changed to "AR Soft Dunning Letter," as per the <Note 1260964.1> "Dunning Letter Is Generated Regardless Of Minimum Profile Amount For Dunning", the letter is still getting created, but no invoice is listed on it.

Cause

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