Service Request: Wildcard Search Does Not Always Work In The Problem Code Field
(Doc ID 1918238.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to do a search in the Problem Code LOV after populating the Service Request header, the following error occurs.
FRM-40212: Invalid value for field PROBLEM_CODE_MEANING.
(N) Service Requests > Create Service Requests
1. Enter the SR header information
2. Do a partical search in the Problem Code field by entering a search such as %po%
=> Error appears.
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