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Service Request: Wildcard Search Does Not Always Work In The Problem Code Field (Doc ID 1918238.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to do a search in the Problem Code LOV after populating the Service Request header, the following error occurs.

Error:

FRM-40212: Invalid value for field PROBLEM_CODE_MEANING.


Steps:

(R) Service
(N) Service Requests > Create Service Requests

1. Enter the SR header information
2. Do a partical search in the Problem Code field by entering a search such as %po%
=> Error appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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