When Attempting to link Work Request To Express Work Order, Error "ClassCastException: oracle.apps.eam.workorder.server.ExpressWorkOrderAMImpl ....." Occurs (Doc ID 1918614.1)

Last updated on JULY 23, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms


When attempting to link a Work Request to an express Work Order the following error occurs.

ERROR

oracle.apps.fnd.framework.OAException: java.lang.ClassCastException: oracle.apps.eam.workorder.server.ExpressWorkOrderAMImpl cannot be cast to oracle.apps.eam.workutil.server.EAMERESHandlerAMImpl
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1169)
at oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1435)
at oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:2991)
............................
## Detail 0 ##
java.lang.ClassCastException: oracle.apps.eam.workorder.server.ExpressWorkOrderAMImpl cannot be cast to oracle.apps.eam.workutil.server.EAMERESHandlerAMImpl
at oracle.apps.eam.workutil.webui.EAMERESUtil.postProcessERecord(EAMERESUtil.java:59)
at oracle.apps.eam.workorder.webui.ExpressWOCO.processFormRequest(ExpressWOCO.java:290)
..................................

 

STEPS

The issue can be reproduced at will with the following steps after applying patches 18302300 and 16010797:

1.  Log in to using EAM SUPERUSER, Home page  >  Work Orders Tab
2.  From the Work Orders Tab click on Sub-Menu EXPRESS WORK ORDERS
3.  When in the Express Work Order (entering the work order) > Click on the magnifying glass for the WORK REQUEST field to search for Work Request number
4.  Error

Changes

 Patches 18302300 and 16010797 were applied.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms