Creating Credit Memo Completes in Error - This Action Has Been Blocked to Avoid Inaccurate Accounting Entries (Doc ID 1918623.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a Credit Memo and receive the following error, when saving:

This action has been blocked to avoid inaccurate accounting entries

Debug Log shows the following details:

ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance .begin 2
ARP_BALANCE_CHK.Check_Transaction_Balance (+)
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance 1 GL_DATE : 06-JUN-2012
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance 1 Net Amount :1400
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance 1 Net Acctd Amount :1400
ar.plsql.ARP_BALANCE_CHK.Check_Transaction_Balance 1
ARP_BALANCE_CHK.Check_Transaction_Balance - OUT_OF_BALANCE
fnd.plsql.APP_EXCEPTION.RAISE_EXCEPTION.dict_auto_log 4 This action has been
blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services
ar.plsql.arp_process_header.post_commit 4 EXCEPTION:
arp_process_header.post_commit()

Steps to Reproduce:
Responsibility: Receivables
Navigation: Transactions > Transactions
Create an Invoice
Go To: Actions > Credit
Enter the details and save.
Error received