TeleService: Error "FRM-40654: Record Has Been Updated" When Updating SR Header or Creating a New Note
(Doc ID 1918981.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.
When attempting to create a new Note or updating the Service Request header, the following error occurs:
FRM-40654: Record has been updated. Requery block to see change.
(N) Service Requests > Create Service Request
- Update the SR Header or create a new Note.
=> Error appears.
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