TeleService: Error "FRM-40654: Record Has Been Updated" When Updating SR Header or Creating a New Note (Doc ID 1918981.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.0.4 and later
Information in this document applies to any platform.

When attempting to create a new Note or updating the Service Request header, the following error occurs:

Error:

FRM-40654: Record has been updated. Requery block to see change.

Steps:

(R) Service
(N) Service Requests > Create Service Request

- Update the SR Header or create a new Note.
=> Error appears.

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In this Document

Symptoms

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