Approving Supplier Request From Worklist is Failing (Doc ID 1919010.1)

Last updated on MARCH 18, 2017

Applies to:

Oracle Supplier Lifecycle Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Release 12.1.3 version, Registration and Onboarding

Using AME for approving supplier registration requests, the approval works fine if approving from the To Do List.

The error happens only if approving from the Worklist for the final approver.

ERROR:
Error is shown as:
pos.plsql.POS_SUPP_APPR.GET_NEXT_APPROVER 6 Unexpected Error l_progress - GET_NEXT_APPROVER: 001 sqlerrm - ORA-20001: The transaction ID specified returned an incorrect number of rows for SUPPLIER_BU.

Ensure you specify a valid transaction ID and the dynamic query of the attribute returns correct number of rows.

STEPS TO REPRODUCE
The issue can be reproduced at will with the following steps:

1. Initiate registration
2. Submit the request for approval
3. Login as first approver and approve the request from the notification
4. After approval
5. Now login as the 2nd approver and approve the request using notification


BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot get the supplier registration approved from the worklist.

Cause

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