Contact Center: Performance Issue Searching By City, State, Address
Last updated on MARCH 08, 2017
Applies to:
Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Contact Center Search is slow when search by Addresses.
(R) Service
(N) Customer Management > Contact Center
- Click on the Flashlight to perform a search
- Enter in partial information such as Street Number and City, State...
Cause
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