Contact Center: Performance Issue Searching By City, State, Address (Doc ID 1919048.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Contact Center Search is slow when search by Addresses.

(R) Service
(N) Customer Management > Contact Center

 - Click on the Flashlight to perform a search
 - Enter in partial information such as Street Number and City, State...

Cause

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