Non-Credit Card Refund Issue: Cannot Create Refund FRM-40734: Internal Error: PL/SQL Error Occurred (Doc ID 1919117.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

You are trying to create a Refund on a non-credit card.

You are following the instructions in <Note 565407.1> Non-Credit Card Automated Refunds to Customers from AR to AP: Setup and Process and receive the following error:

FRM-40734: Internal Error: PL/SQL error occurred

Steps to Reproduce:
1.  You setup a Receivable Activity of Type = Refund
2.  You create a Transaction Source with Receipt Handling for Credits set to Refund
3.  You create a receipt with a balance to refund.
4.  Click on Apply button and choose REFUND from the Apply To list of values.
5.  Click on Refund Attributes button
6.  Choose the Refund Payment Method from the list of values
7.  Save and error occurs

Cause

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