Oracle EMail Center: Customer Search Prompt Names Not Visible (Doc ID 1919229.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Administration

ACTUAL BEHAVIOR
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The radio button selection fields in the Customer Tab within Email Center Supervisor screens are shown as unavailable and cannot be selected.

EXPECTED BEHAVIOR
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Radio buttons should be able to be selected.

STEPS
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The issue can be reproduced at will with the following steps using Internet Explorer Browser

1. Email Center Supervisor Resp
2. Customer Tab
    Fields cannot be selected

Cause

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