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Saving Promise to Pay Gives Error "Sending process failed: XML data generation failed" (Doc ID 1919610.1)

Last updated on MAY 08, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Agent UI

When attempting to create and send a Promise To Pay confirmation letter
the following error occurs.

ERROR
-----------------------

Sending Process failed: XML data generation failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Submit a Promise To Pay (PTP) and verify if the confirmation letter was sent.


Cause

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