Saving Promise to Pay Gives Error "Sending process failed: XML data generation failed"

(Doc ID 1919610.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Collections Agent UI

When attempting to create and send a Promise To Pay confirmation letter
the following error occurs.


Sending Process failed: XML data generation failed.

The issue can be reproduced at will with the following steps:
1.Submit a Promise To Pay (PTP) and verify if the confirmation letter was sent.


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