Install Base Owner Transfer Not Transfering Or Terminating Service Contracts And Warranties (Doc ID 1919745.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Reviewed Feb 2016

Symptoms

ACTUAL BEHAVIOR
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Install Base Owner Transfer not transferring or terminating Warranty or Extended Warranty Contract lines.

EXPECTED BEHAVIOR
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When the Termination rule is Terminate, the warranty  or Extended Warranty Contract line should get terminated when the IB instance ownership is changed.

STEPS
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The issue can be reproduced at will with the following steps:
The Transfer Rule on the global contract default is set to 'Terminate'. This is the rule on the contracts as well.

Now the owner on the IB instance is changed.

Now The Service Contract line gets terminated effective immediately. But the Warranty Contract line (subline) is still not terminated. How ever when we click on the Product Details button on the Warranty contract, we can see the new Owner as the IB Instance owner..

Ideally the Warranty contract also should be terminated. But that is not happening so..

Cause

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