Retrieve User Record Takes Longer Time With FNDSCAUS (Doc ID 1919906.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On: 12.1.3 version, OID SSO Technologies

Actual Behavior
After upgrading the E-Business Suite (EBS) from 11i (11.5.10) to R12 (12.1.3), enabled with Oracle Application Manager (OAM) for single sign-on.  When a user record that is linked with the Oracle Internet Directory (OID) user is retrieved from the EBS user maintenance form (FNDSCAUS), it takes a long time to retrieve the record (~15 second).  For other user, the record can be retrieved within a second.

Expected Behavior
Expect to retrieve the record quicker.

Cause

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