No Results are Found When Searching for an Inactive Customer By 'Account Number' in Oracle Customers Online Data Librarian (ODL) (Doc ID 1920160.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

You are unable to search for inactive customers in Oracle Customers Online Data Librarian (ODL).
The same inactive customer can be queried in a Receivables Customers Search page.

Steps to Reproduce:
Responsibility:  Oracle Customers Online Data Librarian Superuser
Navigation:  Customers > Organizations subtab
In the Customer Search page, enter the Account Number
Click Go.
The search returns with 'No results found'

Cause

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