No Results are Found When Searching for an Inactive Customer By 'Account Number' in Oracle Customers Online Data Librarian (ODL)
(Doc ID 1920160.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Customers Online - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
In R12.1.3: Unable to search for inactive customers in Oracle Customers Online Data Librarian (ODL). The same inactive customer can be queried in a Receivables Customers Search page.
Steps to Reproduce: Responsibility: Oracle Customers Online Data Librarian Superuser Navigation: Customers > Organizations subtab In the Customer Search page, enter the Account Number Click Go. The search returns with 'No results found'
Changes
Cause
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