Inactive Customer Showing In Sales Order Entry (Doc ID 1920370.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

We had made the customer inactive by using the Customer Standard form but still these customers are shown in the list of values of
the Sales Order Entry form. The users facing problems in selection of customers and they may invoice wrong customers.

Cause

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