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Calling API CS_SR_PROB_CODE_MAPPING_PKG.CREATE_MAPPING_RULES - PROBLEM_CODE Cannot Be NULL (Doc ID 1920397.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to use the API CS_SR_PROB_CODE_MAPPING_PKG.CREATE_MAPPING_RULES to create Service Request Problem Code Mappings, the API fails with the following error.

ERROR
-----------------------
ORA-01400: cannot insert NULL into ("CS"."CS_SR_PROB_CODE_MAPPING_DETAIL"."PROBLEM_CODE")


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Use of API CS_SR_PROB_CODE_MAPPING_PKG.CREATE_MAPPING_RULES to create service request problem code mappings.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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