Learning history record indicates that the user has not yet attempted the course although a completion date has been recorded (Doc ID 1920433.1)

Last updated on JUNE 20, 2017

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP6 version, Addl Training&Student History

ACTUAL BEHAVIOR
---------------
When a learner or the OLM Admin checks a learners history the record indicates the user has not yet attempted the course although a completion date has been recorded.


EXPECTED BEHAVIOR
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The Learning history status value should be reflecting the correct status (passed/failed etc) if a completion date has been recorded.

STEPS
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The issue can be reproduced at will with the following steps:
1. Learning Management Administrator >>Learning History
2. Query for an employee >> Observe inconsistencies in the status as well as completion date.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This issue had been resolved earlier through patch 17042251:R12.OTA.B. The application of patch 17966882 has brought up the original issue again. This has led to frustration from user end as they feel that resolving new issue has led to older problem.

Cause

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