Unable To Log Into Applications (Doc ID 1920443.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle Applications Technology Stack - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3 version, IAS for Applications Technology,
when attempting to login, the following error occurs:

Login failed. Please verify your login information or contact the system administrator


The issue can be reproduced at will with the following steps:
1. Launch the login page.
2. Try to login using the credentials.

The issue has the following business impact:
Due to this issue, users cannot access Applications.

Changes

Hardware components were replaced in the server

Cause

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