DF.19490353 - Close Order Where Line Is Stuck In'Fulfilled'

(Doc ID 1920516.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

ACTUAL BEHAVIOR
---------------
The Return Order Number = 101514253 cannot be progressed. The header is already
in CLOSED status, however, the RMA Line is Stuck in "Fulfilled".

LINE VALIDATION ERROR:
----------------------
1. The Delivery Details for the following Line(s) have not been interfaced, but Shipped, Fulfilled or Invoiced QTY updated : 4216346
2. No WorkFlow Process associated to the following Line(s) : 4216346


EXPECTED BEHAVIOR
-----------------------
Need a Datafix to close order where line is stuck in 'Fulfilled'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order = 101514253
3. Order Type = Return (RMA)
4. Header = CLOSED
5. Line = FULFILLED
6. See above Line validation errors


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot clear this order as the line remains in Fulfilled status.
Looking for a datafix to move the line to CLOSED.

Cause

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