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Supporting Reference Balance Not Updated For Manual SLA Journal for Payroll Results (Doc ID 1920576.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle Payroll - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Balances and Balance Uploads

ACTUAL BEHAVIOR
---------------
Supporting Reference Balance not updated for one Manual SLA Journal created from payroll


EXPECTED BEHAVIOR
-----------------------
expect Subledger Journal Entry Line to show all the Supporting Reference Balances detail

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Subledger Journal Entry, with Supporting References
2. Look at the Supporting Reference Screen: it is adding balance for only 2 lines and excluding line of 1,668,017.08


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
This is affecting reconciliation for SLA and General Ledger which is causing financial impact as they are not able to present figures.

Cause

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In this Document
Symptoms
Cause
Solution
References


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