Claims Are Showing Multiple Times in Quick Cash Application Screen (Doc ID 1920696.1)

Last updated on AUGUST 27, 2014

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

You have loaded EDI files, through the LockBox process, and noticed the Claims are appearing multiple times in the Quick Cash Application screen (More than 40,000 lines in the quick cash window, event though the file contains just one line).

The issue looks to be with data in HZ_CUSTOMER_PROFILES table.
There are 48,501 records that were created in this table on 20-Jul-2014, with CUST_ACCOUNT_ID as -1.

These additional records looks to be populated by the program "Generate Access Records Collections."

There should be only one line Per Claim.

Cause

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