My Oracle Support Banner

12.1.3 Create Item Instances Does Not Handle User Hook Error Messages (Doc ID 1921046.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

Added a custom user hook on create item instance, using CSI_ITEM_INSTANCE_CUHK.create_item_instance_pre. Made sure that jtf_user_hooks table was updated correctly for both package CSI_ITEM_INSTANCE_GRP and CSI_ITEM_INSTANCE_PUB. The 11.5.10 create item instance page gives the complete error message but the 12.1.3 page only gives the word "Error". The complete error message is not shown. I have also setup the same for Update item Instances and it works correctly for both the 11.5.10 and 12.1.3 versions. See attaches for screenshots, jtf_user_hooks query results and csi_item_instance_cuhk source.
the following error occurs.

ERROR
-----------------------
 "Error"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add a customer user hook on create item instance, using CSI_ITEM_INSTANCE_CUHK.create_item_instance_pre
2.Made sure that jtf_user_hooks table was updated correctly for both package CSI_ITEM_INSTANCE_GRP and CSI_ITEM_INSTANCE_PUB.
3.create item instance page gives the complete error message but the 12.1.3 page only gives the word "Error".


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.