Unable to Save Note When Navigating from UWQ Delinquent Transactions if Business Level is Customer: APP-IEX-240778 (Doc ID 1921318.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

You are attempting to save note, when navigating from UWQ Delinquent Transactions, and receive the following error, if the Business Level is Customer.

ERROR
-----------------------
APP-IEX-240778: Please select value for current View By Delinquency.

Steps to Reproduce:
1) Business Level = CUSTOMER
2) UWQ - Delinquent Transactions Node: Double-Click on Transaction
3) Collections Workbench opens
4) Click on Notes Tab:
==> Date fields View from and to are blank.
5) Enter note and save.
Following error occurs:
APP-IEX-240778: Please select value for current View By Delinquency

A workaround to refresh the Collections Workbench:
Put the cursor in the View by Delinquency field, in the Collections workbench header, and hit enter. 
The dates View From/To are populated and the note can be saved.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms