ORA-06502: PL/SQL: numeric or value error: NULL index table key value in package OE_DBI_UTIL Procedure Update_DBI_log

(Doc ID 1921420.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pricing, Discounting & Charges

When attempting to update the "Reason Text" field value on the line level manual discount on a booked order,
the following error occurs.

ERROR
-----------------------
ORA-06502: PL/SQL: numeric or value error: NULL index table key value in package OE_DBI_UTIL Procedure Update_DBI_log

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Order form: Enter order header
3. Enter line and apply a manual discount > After entering the manual discount on an order, the Reason Text field can be added, saved and updated while the line is in Entered Status.
4. Book the order
5. Actions > View Adjustments > try to update the "Reason Text" field value
6. Results in error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Business is unable to update information in the "Reason text" it is used to hold authorization information.
 Without this being captured it is an issue for business.

Cause

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