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When The Field Service Map Is Launched It Displays Tasks That Were Previously Queried (Doc ID 1921926.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Field Service - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On :  12.1.2

When selecting 'Launch map'   from the dispatch center, it opens with a task already showing on the map.  
The task that is displayed is from a previous query. 

The Expectation is that the map will not display tasks from the cache,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N)Dispatch Center>Select a Task>Map Options>View Selected Task(s) on Map
2. Task is displayed as expected
3. (N)Dispatch Center>Map Options (no Task selected)>Launch Map
4. The previously selected Task from #2 is
5. Select a Territory and click "Plot Eligible Technicians". Technicians plotted. Close Page
6. query a single Task again>Map Options>View Selected Task(s) on Map
7. Expect to see the same results as in 1 above, but actually plots the Task, Technicians and a Trip.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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