Unable To Edit Notes In Case After Upgrade To Release 12.1.3
(Doc ID 1921960.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Customer Support - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When attempting to click the Public link in the Update SR page using the responsibility Customer Support Specialist, the link doesn't direct the agent to the page/section where they can update the note.
Steps
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR
Click on the Public link under History
The Update Note should be displayed where the agents can update the Note
(R) Customer Support Specialist
(N) Home > Agent Dashboard
Query SR
Click on the Public link under History
The Update Note should be displayed where the agents can update the Note
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |