Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
On : 12.2.3 version, Service Request Form
When attempting to select a different address in incident address field, the following error occurs.
FRM-41032: Cannot set ENABLED attribute of current item INCIDENT_TRACKING.INCIDENT_FLEX_BTN
Steps to replicate
The issue can be reproduced at will with the following steps:
When entering a new service request, incident address will be derived automatically over the serial number, which has been entered. When
1. Clicking button "Address Details" to review the chosen address
2. Clicking "Cancel"
3. Clicking button "Select Address"
4. Choose a different address from list of values
the error message appears. After having pressed "Ok" on error message pop-up, cursor is placed on button "Search Incident Address".
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