Sales Orders Doesn't Have The Original Purchase Order Number After Creating a Subscription Contract with PO Required (Doc ID 1922103.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Find that after creating a Subscription Contract with PO Required, the resulting Sales Orders do not have the Purchase Order number on the Sales Order Form.

Expected Behavior:
Expect to see the Purchase Order number.

Steps To Reproduce:
- Create a Subscription Contract and enter Purchase Order numbers in both the Contract Summary Renewal tab and in the Lines - Tax/Payments tab.
- Run the Service Contracts Subscription Fulfillment Program which creates Sales Orders to ship the products.
- The Purchase Order value does not transfer to the Sales Order as a result despatch documentation does not show the Purchase Order number

Business Impact:
Due to this issue,  End Users cannot use the PO to check order details

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms