My Oracle Support Banner

Field Service Wireless: Error When Submitting Parts Order: Unexpected Error. Reason: null (Doc ID 1922195.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

When attempting to create an order (from part search results) in Field Service Wireless, the following error occurs.

ERROR
-----------------------
Error "Unexpected Error. Reason: null "

This happens when it is expected to have a move order created (as it does successfully when submitting a parts requirement from FSTP). The system will attempt to create a move order when:

- the source and destination organization are the same
- the source and destination subinventory are NOT the same
- the source is NOT a MANNED warehouse
- auto_receipt_flag (for the destination) is 'N' (When this is 'Y' it creates a subinventory transfer and reservation - without error)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Field Service wireless, go to Part Search
2. enter details to find a source for the part requirement
3. select an option in the results and submit the order

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.