Field Service Wireless: Error When Submitting Parts Order: Unexpected Error. Reason: null (Doc ID 1922195.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

When attempting to create an order (from part search results) in Field Service Wireless, the following error occurs.

ERROR
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Error "Unexpected Error. Reason: null "

This happens when it is expected to have a move order created (as it does successfully when submitting a parts requirement from FSTP). The system will attempt to create a move order when:

- the source and destination organization are the same
- the source and destination subinventory are NOT the same
- the source is NOT a MANNED warehouse
- auto_receipt_flag (for the destination) is 'N' (When this is 'Y' it creates a subinventory transfer and reservation - without error)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In Field Service wireless, go to Part Search
2. enter details to find a source for the part requirement
3. select an option in the results and submit the order

Cause

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