OZF - Mass Update Button Not Working In Trade Management Claims Screen (Doc ID 1922200.1)

Last updated on JULY 29, 2016

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

--Problem


The Mass Update button is not working in Trade Management Claims Screen

Whenever users search claims, select multiple claims and click on Mass Update button , the mass update page does not open  instead it takes the users back to the original page.
No error or error message is encountered.

--Expected Behaviour

Expect that when the Mass Update Button is selected the Mass Update page opens so that amendments can be made on mass

--Steps

1. Navigate to Oracle Trade Management User-> Claims
2. Search for All Claims, and select multiple claims
3. Click on Mass Update Button
4. Mass Update Page does not open


Cause

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