Unable To Select (existing) Order Number On SR Charges (Doc ID 1922306.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Charges UI, APIs, and schema

When attempting to add a charge
the following error occurs.

ERROR
-----------------------
FRM 40105 charges_detail_blk.sr_bill_to_account_id


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. SR Form
2. Create SR
3. Add charge


Cause

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