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How to Create a Dynamic Classification Rule for Priority in Email Center Processing (Doc ID 1922461.1)

Last updated on JUNE 01, 2018

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

It is possible to receive emails which have a Priority set by the sending email client.  How can this priority setting be used to classify incoming emails by their priority?

 

The header details of the email may contain the flag X-Priority, this flag is set by the Client Sending Email Program (eg: Outlook, Thunderbird, Web Based Client, etc):


Email Center pulls the X-Priority value and writes the value to iem_ms_base_headers.priority when the email is downloaded into Email Center.

 

This is where Email Center Processing stops, as it is not possible to write seeded Select Keys or Rules from this point on, as the flag can be set to a number of values by the sending Email Client.

 

Solution

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