Freight Cost Is Getting Duplicated In The Sales Order After Ship Confirmation (Doc ID 1922774.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pricing, Discounting & Charges

ACTUAL BEHAVIOR
---------------

Since upgrading from 11 to 12.1.3, freight costs entered at ship confirm are increasing from 5.07 entered in shipping to 61.347

EXPECTED BEHAVIOR
-----------------------
Expect the freight cost to be the value entered in the shipping transactions

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Enter an order, pick and ship confirm with a freight cost
3. The freight cost transfers to OM at a higher value then entered.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get freight costs entered in shipping to transfer to OM as same value

Cause

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