APP-PO-15566 Quantity Entered Is Greater Than Quantity Available For This Lot When Receiving RMA (Doc ID 1922777.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Receiving Functions

When attempting to receive the Return Sales Order # 114002530, the following error occurs.

ERROR
-----------------------
APP-PO-15566: Quantity entered 3 is greater than Quantity available 0 for this Lot X001 in the RMA

STEPS
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The issue can be reproduced at will with the following steps:
1. Purchasing Responsibility > Receiving > Receipts Form
2. Query the problematic RMA #
3. On entering the Lot and Lot Quantity, the above mentioned error message is displayed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot perform the receipts for the given RMA #

Cause

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