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iSupport: Service Request Creation Flows - You Have Encountered An Unexpected Error (Doc ID 1923268.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to find a previously created Service Request Creation Flow.

EXPECTED BEHAVIOR
-----------------------
The flow that has been created should show

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. iSupport Administrator
2. Creation Flow
3. Create flow then search but nothing is returned


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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