Service Request Creation Flows - You Have Encountered An Unexpected Error. (Doc ID 1923268.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Customer cannot find previously created SR creation flow

EXPECTED BEHAVIOR
-----------------------
The flow that has been created should show

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. iSupport Admim
2. Creation Flow
3. Create flow then search but nothing is returned


Cause

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