iSupport: Service Request Creation Flows - You Have Encountered An Unexpected Error
(Doc ID 1923268.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Unable to find a previously created Service Request Creation Flow.
EXPECTED BEHAVIOR
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The flow that has been created should show
STEPS
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The issue can be reproduced at will with the following steps:
1. iSupport Administrator
2. Creation Flow
3. Create flow then search but nothing is returned
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |