Last updated on MAY 08, 2017
Applies to:Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.
After launching Configurator from the Sales Order Line Items form and selecting the required options, the users click on the Finish/Continue button and the Configurator Processing message appears. Then nothing else happens. The control is not returning to Order Management when closing the Configruator Runtime window.
This issue started happening after the following July 2014 EBS security patches were applied:
RDBMS PSU 184.108.40.206.11 Patch 18522512
EBS 12.1.3 Patch 18122013
Configurator Processing. Please wait...
java console output shows the following error: java.io.IOException: Server returned HTTP response code: 500
The issue can be reproduced at will with the following steps:
1. OM Super User Responsibility.
2. Orders: Sales Order.
3. Enter Order Header.
4. Enter Part number.
5. Click on Configurator button.
6. Build the product in configurator.
7. Click Continue button.
8. Message Appears.
9. Nothing else happens.
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