New Email Account, all Emails remain in the Inbox Folder of the Email Server Account and the Download Processor is Running on the Account. (Doc ID 1923694.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------

All emails are remaining in the Inbox Folder on the Account.

EXPECTED BEHAVIOR
-----------------------

Emails move to the Oracle Processed Folder on the Account, and are visible in Email Center Agent/Supervisor consoles.

STEPS
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The issue can be reproduced at will with the following steps:
1. Send email to an Email Center enabled Account.
2. Email is not processed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work on any emails as they are not processed from the Email Server Inbox Folder of the Account into Email Center.

Cause

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