Repair Order Is Not Showing In The Installed Base Repair Order Section (Doc ID 1923979.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Support Codes

ACTUAL BEHAVIOR
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 Repair Order is not showing in the Installed Base Repair Order Section


EXPECTED BEHAVIOR
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Expect to see repair order which created for the instance

STEPS
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The issue can be reproduced at will with the following steps:
1. Created a Repair Order in Depot Repair for an instance eg., Repair order# XXX, instance_id YYY
2. When query the instance YYY in IB and click on Repair order link, No result found for the repair order is created for the item instance.

Changes

 

Cause

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