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Repair Order Is Not Showing In The Installed Base Repair Order Section (Doc ID 1923979.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Support Codes

ACTUAL BEHAVIOR
---------------
 Repair Order is not showing in the Installed Base Repair Order Section


EXPECTED BEHAVIOR
-----------------------
Expect to see repair order which created for the instance

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Created a Repair Order in Depot Repair for an instance eg., Repair order# XXX, instance_id YYY
2. When query the instance YYY in IB and click on Repair order link, No result found for the repair order is created for the item instance.

Cause

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In this Document
Symptoms
Cause
Solution
References


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