FSTP Dashboard Error CSF_DEBRIEF_PVT.TASK_ASSIGNMENT_POST_UPDATE (Doc ID 1923994.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

When attempting to change the assignment status to completed in FSTP Dashboard, the following error occurs.

ERROR
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Error

Return status from Internal API hook is missing. Procedure name is CSF_DEBRIEF_PVT.TASK_ASSIGNMENT_POST_UPDATE.


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to the Field Service Technician Portal (FSTP) Dashboard.
2. Find an SR that has NO parts requirement lines and NO debrief lines and is an Accepted status.
3. From the Dashboard try to update the Task Assignment status from Accepted to Completed.
4. The error message occurs.

Cause

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