Sales Orders Missing In Hold Sources Form (Doc ID 1924577.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Inquiry & Status

ACTUAL BEHAVIOR
---------------
When querying by Hold Type in Order Organizer and pressing "Hold Sources" button,
Hold Sources are not being presented for each returned row with Sales Order reference.
The Value field in the Release Sources window does not show the sales order number in all cases.


EXPECTED BEHAVIOR
-----------------------
Expect the sales order reference to be shown.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Query by Hold Type 'Order Administration Hold' in Order Organizer and press "Hold Sources" button,

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the number of the sales order on hold.

Cause

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