Service Request Form: Relationship Plan Pop Up Window Disappears After 1 Second When SR is Opened From Universal Work Queue (Doc ID 1924582.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
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When opening a service request from the Universal Work Queuem(UWQ), the Relationship Plan popup appears for only a very short time (1 second) and then disappears.

This happens only when the SR is opened from the UWQ form, when opening the SR directly on the service request form it does not occur.

Cause

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