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Find Service Request Form NOT Returning SRs With Future Reported Date When Searched By Reported Date (Doc ID 1924587.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

In the Find Service Request form > Advanced tab:
Find that the Service Request form does not return SRs with future reported (incident) date when searched by reported date field.

STEPS
-----------------------
1. Create the service request with reported date in future (ex: SYSDATE + 2 or SYSDATE +30). Note down the service request number.
2. Now open the Find Service Request form.
3. Go to Advance tab
4. In the item LOV select "Reported"
5. Select condition as ">" (greater than)
6. In the Value field put the SYSDATE in DD-MON-YYYY format.
7. Click on Search
=> You will get the error message "No data found using these search criteria".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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