Resource Name Is Not Showing Properly In Note History (Doc ID 1924799.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Sales Dashboard

ACTUAL BEHAVIOR
---------------
Sales User --> Sales Dashboard --> Customer Link

Search any customer
Open the customer and Navigate to Notes and Task tab

In the history section user name not showing the same name which is in Resource.

But in the Tele sales for the same customer and same note it is showing properly.

Resource : Chippendale, Kristine Louise (Kristine)
Telesales : Chippendale, Kristine Louise (Kristine)
 Sales : Carroll, Kristine Louise (Kristine X320706)

EXPECTED BEHAVIOR
-----------------------
The user name should match in sales should match the actual resource name -- Chippendale, Kristine Louise

Cause

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