Resource Name Is Not Showing Properly In Note History
(Doc ID 1924799.1)
Last updated on MARCH 12, 2019
Applies to:
Oracle Sales - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Sales Dashboard
ACTUAL BEHAVIOR
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Sales User --> Sales Dashboard --> Customer Link
Search any customer
Open the customer and Navigate to Notes and Task tab
In the history section user name not showing the same name which is in Resource.
But in the Telesales for the same customer and same note it is showing properly.
Resource : <LASTNAME>, <FIRSTNAME>
Telesales : <LASTNAME>, <FIRSTNAME>
Sales : <LASTNAME before name change>, <FIRSTNAME>
EXPECTED BEHAVIOR
-----------------------
The user name in Sales should match the current value for the resource name.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |