Resource Name Is Not Showing Properly In Note History
Last updated on MARCH 08, 2017
Applies to:Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Sales Dashboard
Sales User --> Sales Dashboard --> Customer Link
Search any customer
Open the customer and Navigate to Notes and Task tab
In the history section user name not showing the same name which is in Resource.
But in the Tele sales for the same customer and same note it is showing properly.
Resource : Chippendale, Kristine Louise (Kristine)
Telesales : Chippendale, Kristine Louise (Kristine)
Sales : Carroll, Kristine Louise (Kristine X320706)
The user name should match in sales should match the actual resource name -- Chippendale, Kristine Louise
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms