Incident Address Copies The Data From Address Lines (Doc ID 1924800.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

The data in the address lines is getting copied in other address lines when there are dots present in the address lines.

Steps to Replicate

The issue can be reproduced at will with the following steps:

1. Service responsibility >> Service Request >> Create Service Request
2. Create a service request
3. Now go to contact center and create an address with dots in Address Line 2 .
4. Save the address
5. Now go back to the Service Request and change the SR with new address.
6. Re-query the SR , the address line 3 will have data from address line 2.

Cause

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