ISupplier - We Are Not Able To See The Invoice Attachments Once Isupplier Invoice Imports To AP Form (Doc ID 1924900.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Invoice Issues & MassAdd

ACTUAL BEHAVIOR
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Customer is unable to view the invoice attachments in AP form, while creating the invoice in iSupplier web page and the attachment is not available once the invoice imported to AP

EXPECTED BEHAVIOR
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Attachements should be available to be viewed from invoice workbench

STEPS
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The issue can be reproduced at will with the following steps:

-- Login in to iSupplier > select finance > select create PO invoice > enter the invoice details and attach the invoice copy and submit the invoice.

Later the invoice will come to main AP invoice form and then click on attachment icon there is no attachment available.
-- There is no error popping up while attaching in iSupplier web page nor clicking the attachment icon in AP invoice form
-- Nothing stops in adding the attachment, the issue is it is not available to view the attachment.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view attachments

Cause

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