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Unable to Change the Default to Amount When Creating a Credit Request in iReceivables (Doc ID 1925017.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle iReceivables - Version 12.0.6 and later
Information in this document applies to any platform.


On : 12.0.6, Test

Unable to set the default to amount instead of percent in the dispute request train.

Try to personalize to set the default to Amount instead of Percent but nothing seems to change this.

Expect to be able to have Amount as the default instead of Percent without having to manually change it.

The issue can be reproduced at will with the following steps:
ireceivables 2.0 internal
query customer 1006 > vision ops
account summary > account details
select invoice L1754 to dispute
Invoice section = Total
click next
click on link Personalize Table Layout: (PerAmtTable)
Cell Format: (PerAmtRadioCell) Yes
Message Radio Group: Percent Or Amount Yes

Can not find way to default amount

The issue has the following business impact:
Due to this issue, users have to manually change to Amount instead of having it default.


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