Unable to Change the Default to Amount When Creating a Credit Request in iReceivables (Doc ID 1925017.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle iReceivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6, Test

Unable to set the default to amount instead of percent in the dispute request train.


ACTUAL BEHAVIOR
---------------
Try to personalize to set the default to Amount instead of Percent but nothing seems to change this.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to have Amount as the default instead of Percent without having to manually change it.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
ireceivables 2.0 internal
query customer 1006 > vision ops
account summary > account details
select invoice L1754 to dispute
Invoice section = Total
click next
click on link Personalize Table Layout: (PerAmtTable)
Cell Format: (PerAmtRadioCell) Yes
Message Radio Group: Percent Or Amount Yes

Can not find way to default amount
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users have to manually change to Amount instead of having it default.

Cause

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