Comments Are Missing When A Dispute Request Is Cancelled From iReceivables (Doc ID 1925020.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle iReceivables - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.6

Cancelling a dispute request, cannot find where comments are stored.


ACTUAL BEHAVIOR
---------------
When entering comments for the cancelled dispute request, cannot find where these comments are being stored.

EXPECTED BEHAVIOR
-----------------------
Expect that there would be a new column or somewhere the comments would be stored.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a dispute in iReceivables
2. Turn around and press the Cancel
 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot track the comments for any dispute requests cancelled.

Cause

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