Character String Buffer Too Small in Package OKS_EVTREN_PUB Procedure Renew

(Doc ID 1925136.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service contract Renewals

When attempting to auto-renew service contract, contracts do not get renewed and
the following error shows in the contract alert workflow notification:

ORA-06502: PL/SQL: numeric or value error: character string buffer too small in package OKS_EVTREN_PUB Procedure renew

The issue can be reproduced at will with the following steps:
1. Using Service Contract manager responsibility
2. Create independent condition - with error and success notifications
3. Submit Workflow background process for Contract Alert to run every 1 min
4. Submit listeners for outcome and event queue to run every 1 min
5. Run date assembler program
Contract is picked up but the program but does not get renewed and the error above is shown in the workflow notification




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