Receipts Form Locks Up When Two Users Entering Credit card receipts At the Same Time (Doc ID 1925237.1)

Last updated on FEBRUARY 15, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Receipts Related

When multiple users are entering credit card receipts, the form locks up

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation
: Receipts > Receipts

  1. Select Receipt Method: Credit Card
  2. Enter receipt amount
  3. Enter customer account number
  4. Click Select Instrument


When the second user repeats the above steps while the first user is entering the customer's credit card details the form locks up on step 5 for the second user. When the first user completes entering the credit card details and closes the Instrument form, the second user can continue.

 

Cause

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