Transactions Workbench Issue: Unable To Schedule Revenue For Credit Memo (Doc ID 1925353.1)

Last updated on JANUARY 22, 2016

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.

Symptoms

You are unable to schedule the revenue for a credit memo (CM).
For Some credit memos, the manage revenue button is not appearing in Revenue Management form and you are not able to schedule the revenue.

The credit memo is created with rules through AutoInvoice.
Only regular credit memos can be created with rules.

The regular credit memo is applied, unapplied and applied to the invoice.

You are trying to schedule the revenue for the CM.
Since the PREVIOUS_CUSTOMER_TRX_ID is not populated for the CM, you are not able to schedule the revenue.

The PREVIOUS_CUSTOMER_TRX_ID and PREVIOUS_CUSTOMER_TRX_LINE_ID not populated in RA_CUSTOMER_TRX_LINES for CMs created through AutoInvoice, causing no TAX distributions in GL Distributions (GLD)

Cause

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