UWQ Service My Group Is Not Showing The Complete List Of Groups As Expected (Doc ID 1925902.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, UWQ form

ACTUAL BEHAVIOR
---------------
All Groups not shown in the UWQ form for the resource.

Resource is not able to see the service requests under the group that are part of a group 'XXXX XXXX'


Cause

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